We deliver high-quality automotive products worldwide with speed, safety, and reliability
Welcome to Cloud Customs! We are committed to delivering high-quality automotive products to customers around the world with speed, safety, and reliability.
This Shipping Policy outlines important information about the international shipping process when ordering from our website.
We proudly ship worldwide. Our international shipping services cover major regions including:
If your country is not listed at checkout, please contact our support team to confirm delivery availability.
All orders are processed and dispatched within 1–3 business days from the date of purchase, unless otherwise stated. Orders placed on weekends or public holidays will be processed the next business day.
We partner with trusted global logistics providers, including DHL, FedEx, UPS, and sea freight carriers, to ensure safe and timely delivery.
| Shipping Method | Estimated Delivery Time | Description |
|---|---|---|
| Express Shipping (DHL, FedEx, UPS) |
3–10 business days | Fastest delivery option, ideal for small packages or urgent orders. |
| Air Freight | 7–15 business days | Balanced option for medium-volume orders. |
| Sea Freight (Ocean Shipping) |
25–60 business days | Most cost-effective method for large or bulk shipments. |
| Local Warehouse Delivery (where available) |
3–7 business days | For products stored in regional warehouses. |
Please note: These are estimates and may vary due to customs processing, local courier delays, or force majeure events.
Shipping costs are calculated at checkout based on the delivery destination, item weight, and dimensions. We offer:
Duties, taxes, and customs fees are not included unless explicitly stated.
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These fees are determined by your local customs authority and are not included in your order total.
Customers are responsible for:
We are not liable for delays or charges due to customs procedures.
We partner with reliable global carriers, including but not limited to:
Tracking numbers are provided for all shipped orders. You can track your shipment in real time via your account or email notification.
Due to regulations, we may not be able to ship certain automotive parts (e.g., hazardous materials, bulky items, batteries) to specific countries. If an item in your order is restricted in your country, our support team will contact you to arrange a suitable solution.
If your package is lost, delayed, or arrives damaged:
We will work with the carrier to resolve the issue and assist with replacements or claims.
Once your order has been dispatched, you will receive:
You can also track your order on our order tracking page at any time.
For shipping-related questions or assistance, feel free to contact our support team: