Welcome to Cloud Customs - your satisfaction is our priority. Whether you purchase digital services through our
cloud-based platform or automotive parts through our marketplace, we aim to provide a safe and secure buying experience.
This Refund Policy outlines when and how you can request a refund, and how we process eligible refund requests.
Please read it carefully before placing your order.
1. General Refund Eligibility
You may request a refund under the following circumstances:
For Physical Automotive Products:
- You do not receive your order within the estimated delivery time.
- You receive the wrong item or incomplete shipment.
- The item you receive is damaged or defective.
- The product is not as described on the product page.
For Cloud-Based Services / Subscriptions:
- The service fails to launch or activate after successful payment.
- You experience technical issues that cannot be resolved within 7 business days of support intervention.
- You are billed erroneously (duplicate charges or unauthorized subscription renewal).
2. How to Request a Refund
To initiate a refund, you must:
- Contact us within 7 days of receiving your order or experiencing a service issue.
- Provide:
- Your order number
- Description of the issue
- Photo or video evidence (for physical goods)
- Screenshots or logs (for cloud service issues)
- Email this to: support@cloud-customs.com
- Wait for our support team to review and verify your claim within 3–5 business days.
3. Refund Processing Timeline
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be issued via the original payment method.
- You will receive an email notification once the refund is processed.
4. Return Requirements for Automotive Products
If your refund is related to a returned product:
- Items must be returned in original packaging, unused, and with all accessories/manuals included.
- A return tracking number must be provided within 5 days of refund approval.
- Return shipping fees may be covered by Cloud Customs if the issue is due to:
- Shipping error
- Faulty or incorrect item
- Product not matching its description
In all other cases, the buyer may bear return shipping costs.
5. Exceptions & Non-Refundable Items
We do not offer refunds for:
- Downloaded software or plugins once activated.
- Custom-made or personalized automotive items.
- Services that have been fully delivered and used.
- Returns requested after 30 days of delivery or service activation.
6. Dispute Resolution
If you're not satisfied with the outcome of your refund request, you may escalate your case to our resolution team at
support@cloud-customs.com.
We are committed to handling disputes fairly, and will investigate all cases within 10 business days.
7. Chargebacks & Fraud Prevention
We encourage customers to contact us for refunds before initiating a chargeback. Unauthorized chargebacks may result in
account suspension or refusal of future service.
We work closely with fraud detection services to ensure a safe environment for both buyers and sellers.
8. Need Help?
If you have any questions about this policy or need assistance with a refund: